As a start-up brand your feedback is extremely important to us, be it about sizing, fabric quality or products you would like to see added please reach out we would love to hear from you! I am only one person trying to create clothing for hundreds of people so please help with any honest feedback you can. Send an email to email@example.com If you have a question that hasn’t been asked here, please reach out to firstname.lastname@example.org and we will be able to help you with your query.
I have a question about my order, what should I do?
Please email us at email@example.com and we will aim to respond within 24hours.
Shipping & Returns
Here at OUTWEST Clothing we work with our courier company DPD, to supply the quickest and most convenient delivery for your order in Ireland and the UK. Our delivery time is between 2-3 days within Ireland and 5-10 for UK deliveries. All orders are tracked and you will receive a tracking number when your parcel has been dispatched. We acknowledge that there may be an odd delay in delivery with a small number of orders and we apologise and appreciate your patience if this is the case. We have now opened our EU and US/Canada Shipping. The delivery time for these country can take between 5-10 days depending on where you are based.
How long ’til you ship my order?
All orders are hand packed by myself so I will aim to get your parcel packed and ready for DPD to collect within 48 hours. Once collected by DPD your order will arrive to your door between 2-3 days within Ireland and 5-10 for International deliveries. All orders are tracked and you will receive a tracking number when your parcel has been dispatched.
Where does my order ship from?
Your order ships from our small OUTWEST HQ in Dingle, Co.Kerry. If you are coming to Dingle for a week-long holiday or just a weekend and are looking for recommendations, please get in touch. We can provide you with our favourite hikes, cycling routes, beaches and food spots.
Do You Ship Internationally?
Yes we ship internationally! See below the list of countries that we ship to. Ireland, UK, US, Canada, Germany, France, Spain, Portugal, Italy.
What is the return policy?
We really hope that you love your order. However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 28 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled to receive a refund. For item(s) returned after this time, we reserve the right to return the item(s) to you. We are not able to refund items that appear to have been worn, washed or are not in original condition. Every aspect of the garment must be free from signs of wear and odour. Delivery costs are not included in your refund. All goods are your responsibility until we receive them. We cannot refund any items that have not been received safely back to us or that get lost in transit. Please if possible, return them in the same box they were sent out in, this helps us cut down on waste.
How do I return an item?
If you need to return your item you can email us on firstname.lastname@example.org and we will get everything sorted out for you.
What Payment Methods Are Accepted?
We accept all major credit and debit cards, see the bottom of our website for all cards we accept!
Washing Guide and Care?
As you might have seen front the card that was provided in your order we made a small mistake on the care labels within our clothing. I can assure you it is not “DRY CLEAN ONLY” All products are best to be washed at 30 degrees and hung dry - this is tried and tested by the one and only Washing Extraordinaire, my Mum.
If you have not received your order, but your tracking states it's been delivered then please do let us know. Please include your order number so that we can check your delivery details and sort out a speedy solution.
How do I make sure I order the right size?
We have a size guide relating to each one of our products on their respective pages, but if you would like more information or recommendations on sizing please reach out via email@example.com